Thursday, May 24, 2007

Library Customer Care Seminar

The Association will be holding a 2-day seminar-workshop on Library Customer Care on 14-15 August 2007 at the Library Conference Room, Edilberto Dagot Hall, Philippine Normal University, Taft Ave., Manila.

The aims of this seminar-workshop are to: introduce customer care to the library profession; encourage all to utilize accepted customer care models in the practice of the library profession; and enrich the customers’ library experience while handled by the library personnel and other information professionals. Topics will include (1) professional care across all services; (2) marketing brands and library customer care models; (3) library customer care as an institutional marketing tool; and (4) enriching the customers' library experience.
Guest speakers include MS. ROSARIO I. FLORIDO, Training Officer/HRD Consultant from the Philippine Long Distance Telephone Company; MS. CHRISTINE LUCERO, Department Head IT Center-Process Review and Improvement Office, DLSU-Manila; and MS. JOCELYN LADLAD, Librarian, DLSU-Manila.

Registration fee is 2,500 pesos inclusive of kits and snacks. Ten percent discount on fees applies to registrants who will pay a reservation of 1,500 pesos on or before 15 July 2007. Sign-up early and avail of the discount.


Zarah Grace C. Gagagtiga said...

wow! i love the new look :-)

Peachy said...

thanks zarah :)

any suggestions? in this case, more heads are better than one. ;)